1

I have to work with "Chatter Answer". But I am not able to see the section of Chatter Answers in production org. I searched in the quick search box but didn't find there.enter image description here.

But "Chatter Answer" is available in sandbox org. see the picture below.enter image description here

How to enable in prod org. Please help !

2 Answers 2

2

This might be causing an issue.

Starting in Summer ’16, Chatter Answers isn’t available in new orgs. Instead, you can use Chatter Questions, a Q&A feature that’s seamlessly integrated into Chatter. With Chatter Questions, users can ask questions and find answers without ever needing to leave Chatter.

https://help.salesforce.com/apex/HTViewHelpDoc?id=questions_portal_setup_enable.htm

0

Check if your org is upgraded to Summer'16

Starting in Summer ’16, Chatter Answers isn’t available in new orgs. Instead, you can use Chatter Questions, a Q&A feature that’s seamlessly integrated into Chatter. With Chatter Questions, users can ask questions and find answers without ever needing to leave Chatter.

Help Link- https://help.salesforce.com/HTViewHelpDoc?id=questions_portal_overview.htm

4
  • But my orgs is not new it is old orgs. The article says it is not available in new orgs.
    – SFDC 44
    Commented Jun 21, 2016 at 13:56
  • 1
    which instance your org is?
    – C0DEPirate
    Commented Jun 21, 2016 at 14:18
  • My orgs instance is NA10
    – SFDC 44
    Commented Jun 21, 2016 at 14:39
  • Yes, your Org is upgraded to Summer'16, that is the reason you are not seeing chatter Answers.
    – C0DEPirate
    Commented Jun 22, 2016 at 8:11

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .