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I received the following error upon trying to save a contact:

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Thank you again for your patience and assistance. And thanks for using salesforce.com! Error ID: 864486382-11949 (1204153959)

Here are the details:

Custom field "Chats" (Chats__c) is a number, defaulted to 0.

Workflow with formula:

AND (
    PRIORVALUE(Chats__c)=0,
    Chats__c > 0,
    Chats__c < 10
)

Three things happen upon formula evaluating to True:

  • Email alert is created with Email field: Email and a template.
  • Task is created with due date of today, marked closed
  • A picklist field is updated to an existing value in the list.

This workflow is successful for one contact but not for another. The only difference is the name and email of the contact. They belong to the same account, and every other detail is the same.

Can someone please help me understand what I might be doing wrong? I did a search for the error code but found no results.

  • These are called gacks. Inevitably, the solution is one of these three: (1) call support (2) selectively reduce the scope of the problem until you find the cause and then workaround (self-cure) (3) SFDC hotfixes Summer 16 and problem goes away – cropredy Jun 15 '16 at 18:49
  • Thank you. I've isolated the issue to the Field update workflow task. It seems that it's a result of the Global Picklist being used with the field, as I cloned the field and changed the picklist to manual values and the workflow worked as intended. – Jason Ball Jun 16 '16 at 13:36
  • that's great. if you would be so kind, please reword your question title and post an answer as to the workaround so others who get similar error can benefit from your analysis – cropredy Jun 16 '16 at 14:49
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I deleted the picklist field and recreated it using manual picklist values. The workflow fires as intended.

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