I have created an account approval process, and as soon as the approval process is kicked off, I would like to create a case. Is this possible without code?

As per the below comment, I have used process builder, which I think will work. However, I am not sure how I must link the case to the Account. I have done the following: Process Builder

In fact, I checked and I could see that no case was created at all. However, my Process Builder criteria look fine: Process Builder

The Account Status is also set correctly on the account, so the process builder should be triggered.

Tia, Lily

1 Answer 1


You can use the process builder to accomplish this.

When the account approval process is kicked off, update a status field on the Account (e.g. 'Pending approval'). Then create a new process in the process builder that creates a case whenever an Account has it's status field updated to 'Pending approval'. No code required :)

  • Thank you, I have updated my description, as I cannot get the process builder to work correctly.
    – Lily
    Jun 2, 2016 at 12:34
  • Have you set the process to start: only when a record is created or when a record is created or edited? You can find this setting by clicking the Dark Blue rectangle with Account in it. Jun 2, 2016 at 12:58
  • Yes, it is set to: when a record is created or edited Could it be because the record is locked during an approval process, that a case cannot be created for this account?
    – Lily
    Jun 2, 2016 at 13:10
  • On the field update on the approval process that changes the Account status, have you ticked the option 'Re-evaluate Workflow Rules after Field Change' Jun 2, 2016 at 13:23
  • No that's not ticked - should it be?
    – Lily
    Jun 2, 2016 at 13:29

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .