I have a Force.com site with pages which create Cases. They are not using Web-to-case. If I require to use Case Response Rules to send autoresponse rules I have questions in relation to this 1) Should these fire also for cases not created via an API call or Web-To-Case, therefore firing on a case created via a Force.com Site 2) How do I debug this; I've tested the above and if 1) is a valid scenario the case auto response emails are not being sent and no debug log entry has appeared even though the criteria for the auto response rule should be met.
Any advice or clarifications on the above would be appreciated.
Thanking you in advance.