We are trying to setup a community cloud, currently we have a service cloud app with users assigned to it and used primarily around case management.
Now when we setup community cloud, we would like to understand the security behind the chatter posts that is done on the cases by the Service cloud console user vs Community user who has access to same set of cases.
- If I am a Community cloud user, can I @ mention to an Service cloud user (I believe not)
- If I am a Community cloud user, if i post a comment on a Case, can the Service cloud user who has access to the case can see it
- If I am a Service cloud user, can I @mention to an Community cloud user
- If I am a Service cloud user, if i post a comment on a Case, can the Community cloud user who has access to the case can see it
We are trying to understand the security model of chatter between Service cloud user and Community cloud user.
Can you anyone please share any good documentation/links to understand the security model for Community cloud. We want the chatter communications done on the case by Service cloud user not to be accessible for Community cloud user.
Also phase 2 of the project would be have one more community setup; also nice to understand the security model if we have 2 communities.