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I have a customer who installed our app and granted us login access, but I can't log in because they don't show up under "Subscriber Organizations" in the License Management Application. Is this something that just takes a while for SFDC to update? It's been about an hour so far.

The alternative is that my customer is very confused about what they are doing.

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    In case, if your package is in Beta and not security reviewed by SFDC then it will not show up. Please refer to this question answers for more info - salesforce.stackexchange.com/questions/12313/… – PK85 Jun 4 '13 at 2:10
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    No, I have a long list of customers available, including this customer running on their sandbox but now I need to get in to their production org. – Ryan Elkins Jun 4 '13 at 2:16
  • Most likely cause is that yes sometimes it takes a while (just like package upload propagation does sometimes - I vaguely recall seeing this with subscriber orgs but can't confirm for sure), followed closely by your customer is confused :) Let us know the resolution. – jkraybill Jun 4 '13 at 4:46
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The listing did eventually show up - about three hours after the customer has installed the application. So yes, it does take some time for SFDC to propagate the update.

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