I have a customer who installed our app and granted us login access, but I can't log in because they don't show up under "Subscriber Organizations" in the License Management Application. Is this something that just takes a while for SFDC to update? It's been about an hour so far.

The alternative is that my customer is very confused about what they are doing.

  • 2
    In case, if your package is in Beta and not security reviewed by SFDC then it will not show up. Please refer to this question answers for more info - salesforce.stackexchange.com/questions/12313/…
    – PK85
    Commented Jun 4, 2013 at 2:10
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    No, I have a long list of customers available, including this customer running on their sandbox but now I need to get in to their production org. Commented Jun 4, 2013 at 2:16
  • Most likely cause is that yes sometimes it takes a while (just like package upload propagation does sometimes - I vaguely recall seeing this with subscriber orgs but can't confirm for sure), followed closely by your customer is confused :) Let us know the resolution.
    – jkraybill
    Commented Jun 4, 2013 at 4:46

1 Answer 1


The listing did eventually show up - about three hours after the customer has installed the application. So yes, it does take some time for SFDC to propagate the update.

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