I'm very new to Salesforce. However, I was asked to make some changes to an approval process. This has email sent at certain times during the process. I have a process change made that I want to test, but I can't seem to get an email out to me to help me confirm if my changes are working. I have the email set to my address, but I never get any. I also try the "Send Test and Verify Merge Fields" button on the email template that I'm using, but nothing to my inbox. I don't see any type of errors. It's tough to see if my changes are working when I can't get the email to go out. Is there any setting I don't know about or something special I need to set up (or just plain old something I could be doing wrong)? I'd really appreciate any help or suggestions that you could offer!!


Have a look under Setup | Email Administration | Deliverability.
Newly created sandboxes have the default email deliverability set to "System email only."
The options are:

  • No access: Prevents all outbound email to and from users.
  • System email only: Allows only automatically generated emails, such as new user and password reset emails.
  • All email: Allows all types of outbound email. Default for new, non-sandbox organizations.
  • Thanks Doug! I had to set it at 'All email' and it works great. Thanks for your help! – Kurt Jun 3 '13 at 16:01
  • No problem, glad to hear that worked for you :) – Doug B Jun 3 '13 at 16:18
  • This has nailed me several times, so confusing!! – Ralph Callaway Jun 4 '13 at 13:29
  • I have a similar question @ salesforce.stackexchange.com/q/212666/38191 . Set it to 'All email' but still cant work, please help – compski Mar 28 '18 at 4:16

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.