I have to import some articles in my org that contain special characters, such as:
à,è,ì,ò,ù... But when the import process ends, special characters aren't correctly displayed. I did a massive substitution with html code (
e.g. à --> à) but it doesn't work, text still contains
à instead of
I imported them with the standard salesforce tool, reachable from "Data Management -> Import articles" and in the .properties file I setted
CSVEncoding=UTF8 RTAEncoding=UTF8 DefaultHTMLEncoding=UTF8 CSVSeparator=; #DateFormat=yyyy-MM-dd
Have you have any idea on how to resolve it? Thanks in advance.