Default the "Send Notification Email" Checkbox to Checked

Question

I have been trying to figure out how I can make the "Send Notification Email" checkbox checked by default when changing the owner of a Case record in Salesforce. I know that you can toggle this from within the Case page layout editing screen, however there is a flaw with this option. It will default the checkbox to checked when you initially go to change an owner of a Case, however if you change the owner type to "Queue", the checkbox is immediately unchecked again. This is causing issues for us because our Support team are not realizing that the box is being unchecked when changing the owner type, so the notification is not getting sent.

I have attempted to correct this by adding some javascript to this page in the form of a Home Page Component, although I can only get it to act like Salesforce's flawed system where it will not stay checked once you change the owner type. Here is my javascript code.

window.onload = function()
{
if(window.location.href.indexOf('/500') != -1 && document.getElementById('sendMail'))
{
    document.getElementById("sendMail").checked = true;
};
};

Is there something I can add to this code to keep the checkbox checked when the owner type is modified? I also want to keep the ability of unchecking the box as well, but I want the Support user to have to manually uncheck the box since it would always be checked by default.

---

This is the final version of the code which works perfectly for defaulting the "Send Notification Email" checkbox to checked.

<script type="text/javascript">var originalOnLoad = window.onload;
window.onload = workaround;

function workaround(){
originalOnLoad();

document.getElementById("notifier").parentNode.parentNode.style.display = "none";
if (window.location.href.indexOf('/500') != -1 && document.getElementById('sendMail')) {
document.getElementById("sendMail").checked = true;
var ele = document.getElementById("newOwn_mlktp");
ele.addEventListener("change", checkSendEmail, false);
}
};

function checkSendEmail() {
document.getElementById("sendMail").checked = true;
}</script>
<a id="notifier"></a>

Answer 1

Try this out:

<script type="text/javascript">
window.onload = function ()
{
if (window.location.href.indexOf('/500') != -1 && document.getElementById('sendMail'))
{
    document.getElementById("sendMail").checked = true;
    var ele = document.getElementById("newOwn_mlktp");
    ele.addEventListener("change", checkSendEmail, false);
}
};

function checkSendEmail()
{

document.getElementById("sendMail").checked = true;

}
</script>

Answer 2

For making Send Notification Email checkbox as true, we can create a custom formula field in object and can remove the standard Owner field from the Page Layout. This custom field will work same as standard field.

Follow the given steps to create custom field in object -

• Select the object in which you want the Send Notification Email checkbox as true.
• In Custom fields and Relationships, click New for creating new custom field.
• Select Formula as Data Type
• Put Owner in Field Label and same in Field Name
• Select Text as Formula Return Type

• Put the given text in Formula Editor

  HYPERLINK('/'+OwnerId , Owner.FirstName+' '+Owner.LastName ,Owner.FirstName) +' '+ HYPERLINK('/'+Id+'/a?retURL=%2F'+Id+'&sendMail=1','[Change]','Change')

• Click Next and then Save the field

Answer 3

I think no need any script to check 'Send Email Notification' check box by default. Salesforce providing facility to check this check box by default. Use below navigation to achieve this.

Setup--> App Setup--> Customize--> Cases--> Support Settings--> Enable 'Notify Case Owners when Case Ownership Changes' check box.

Answer 4

solution did not work for me. Did not hide the component or keep the email notification checked when assigning a case to a queue

Answer 5

With the use of formula fields it can be achieved:

1. Create a formula field called "Owner" with data type as "Text".

Use this code if the Object has owner and queue

HYPERLINK('/'+ IF(ISBLANK(Owner:Queue.QueueName),OwnerId,'p/own/Queue/d?id=' + Owner:Queue.Id ), 
IF(ISBLANK(Owner:Queue.QueueName), 
Owner:User.FirstName +' '+Owner:User.LastName,Owner:Queue.QueueName) ,
IF(ISBLANK(Owner:Queue.QueueName),Owner:User.FirstName, Owner:Queue.Id )
) 
+' '+ HYPERLINK('/'+Id+'/a?retURL=%2F'+Id+'&sendMail=1','[Change]','Change')

If Object doesn't have queue, then use this:

HYPERLINK('/'+OwnerId ,  Owner:User.FirstName +' '+Owner:User.LastName ,Owner:User.FirstName) 
+' '+ HYPERLINK('/'+Id+'/a?retURL=%2F'+Id+'&sendMail=1',
'[Change]','Change')

2. Replace the default owner field with this custom field in page layout and use proper permissions.