The Case Milestones related list on a case detail page displays a list of milestones that automatically apply to the case due to an entitlement process. Milestones are required steps in your support process. They're metrics that represent service levels to provide to each of your customers. Examples of milestones include First Response and Resolution Times on cases.
- No records to display appears in the related list if no milestones apply to the case.
- The related list contains fields that your company has chosen to display, based on its business processes. Depending on your company's requirements, you may see some or all of the following fields.
To create milestone and entitlement process first.