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We are using Triggered Sends to send emails to Contacts. Emails are going from Marketing Cloud.

Emails are going successfully and I can see all the tracking in Marketing Cloud but I am not able to view those sends on the Contact Record in Salesforce. Nothing is appearing under the 'Email Send' related list.

Is it a desired behavior or there is some configuration that I am missing? In the worst case, how can track these sends from withing Salesforce?

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  • Any suggestions experts?
    – Maneesh
    May 16, 2016 at 14:21
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    There is a delay on the tracking data that goes back to SFDC. Up to an hour. Do you see the tracking data under the Triggered Sends section in SFDC? To get to this section go to the Marketing Cloud tab and click the triggered sends link in the top right of the page.
    – David Devoy
    May 16, 2016 at 21:48

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  1. You can also check Triggered Send Email Status and other details like fromAddress, ToAddress, Email Subject, status via REST API.

Endpoint: https://www.exacttargetapis.com/messaging/v1/messageSends/key:{Email External Key}

Header: content-Type: application/json, Authorization: Bearer {ACCESS_TOKEN}

Request Type: GET

  1. You can get more details for tracking by using below API.

Endpoint: https://www.exacttargetapis.com/messaging/v1/messageSends/{id}/summary

Header: content-Type: application/json, Authorization: Bearer {ACCESS_TOKEN}

Request Type: GET

For more Details, you can refer below API.

Endpoint: https://www.exacttargetapis.com/messaging/v1/rest

Header: content-Type: application/json, Authorization: Bearer {ACCESS_TOKEN}

Request Type: GET

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