I'm newbie to salesforce platform and starting to learn. Currently, we are using salesforce service cloud and have implemented ticketing system and have bunch of things being tracked in case history.
For a case certain actions are being taken by users (First Action) which triggers automatic closure (Second Action) of case when user updates a case field to any of predefined set of values.
Here instead of Second Action being done by actual user I want to change it to system user, as this update (closure of case) is being made by system not salesforce's actual user. How can i achieve that?