I have a client who only has "basic" support. Earlier today, we started getting error messages from some time based workflows actions.
I created an support case asking if they could send us the error log or stack-trace for the given Error Id. I agent said that because they are on the "basic" support tier he could not give me that information.
There solution was to deactivate the trigger. We are using a trigger handler pattern to control order of execution, so this would literally mean we'd have to deactivate all of our processes on that object.
Is this standard procedure for basic support? Seems absurd that you'd have to pay extra for something as fundamental as getting to see your own error logs.