I'm sure I'm overlooking something simple here. We have a list view on case where visibility is extended to a set of roles:

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However, when I login as a user with one of the defined roles, the UI throws a security exception:

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I have verified that the user does in fact have the correct role:

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Is this a system bug? Has anyone encountered this before? If I'm logged in as a system admin I can see the view as expected.

1 Answer 1


It did indeed end up being something simple - the view was filtered to records owned by a queue, which the user was not a member of. Setting the owner filter to "All Cases" resolved the issue.

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