Case object page, there is an
Emails related list which has a
Send an Email button taking the user to another page to fill in the email.
I haven't been able to find a way to override the functionality of this
Send an Email button, or customise the Emails related list in any way. All I want to do is to manipulate the URL onclick so that the
p26 parameter is set which will set the email
From: address to a certain value.
I have done this by creating a custom
Send an Email button and adding it to the Case page, but the
Send an Email button on the
Emails related list is still there of course, so if users press that one then they don't get the custom functionality.
Is there anyway I can override the default functionality, or remove the standard
Send an Email button?