I have to use Prechat API of Live Agent to gather information about the customer. I have successfully implemented this for force.com site but stuck on what values to set in the fields for external website?

Do I need to add VF pages for Prechat and PostChat for external website ?

1) Site for Resources
2) Pre-Chat Form Page
3) Pre-Chat Form URL
4) Post-Chat Page
5) Post-Chat URL

enter image description here

1 Answer 1


1.Site for Resources must be your force.com site, this will be the proxy to serve your chat pages to the public.

2 and 3. Pre-chat form page, if your pre-chat form is a VF page, select it here, otherwise, enter the URL to your pre-chat page in your external site in the field below (Pre-Chat URL).

4 and 5. The same applies here, if you have a post-chat page (this is not required) created in visualforce, select this field, if this is an external page use the URL options instead.

  • Thanks @pepefloyd, As I am using live agent on a external website (not a force.com site) Do I still need to put force.com site in 1 (I don't have any force.com site created)
    – C0DEPirate
    Apr 21, 2016 at 7:51
  • @NickSFDC If you won't be serving any VF pages, you don't need to use that.
    – PepeFloyd
    Apr 21, 2016 at 8:08

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.