I have a requirement that when the case owner is changed from queue to user need to updated all related task owner with case owner. How can I achieve it using process builder. I am not able to get the reference to Queue id from process builder. Do anyone have any idea to solve it out.


1 Answer 1


If I understand it correctly, your problem is that you cannot set the criteria for your process to fire when the case owner is changed from a queue to a user?

Since the Record ID Prefix for Queues is "00G", you could define the criteria for your action group to:

BEGINS(PRIORVALUE([Case].OwnerId), "00G")

You can then add that the new OwnerId needs to start with "005" (since it needs to be a user), and then add an action to update all related tasks.

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