After spending hours trying to resolve this issue with SFMC Support, we have an issue whereby when specific users on our account configure a "File Transfer" the end point of where the file decrypts/transfers to is different to rest of the users. From a configuration perspective nothing is different about one file transfer vs another - though the result is different. These users experience the same issue in all business units, and other users don't experience the issue within our business unit. Which leads me to believe it is a configuration issue somewhere.
How can I explain this to Premium support in order to get a resolution?