I am hoping someone can advise...
This is our plan/setup; We use "Service Cloud" to handle cases, we have record types to determine the right layouts for the case. This is expanding rapdily with eventually the plan for 50 or so Record Types as we include more and more of our organisations case types. Originally we had hoped to simply use Page Layouts and standard functionality to ease the process...
Essentially I see us having these options:
- Custom Visualforce pages for everything utilising the same Javscript/Jquery lookups as the web forms. This would require quite a lot of work as each record type would require it's own visualforce page and we would need custom navigation to open the necessary visualforce pages per case...
- Part Page embedded visualforce page with a controller extension to map the fields between the standard object and embedded page (is this possible)?
- Custom Object Lookup ...except I don't know how as the Web Service access millions of records and we can't store those in Salesforce.
- Some other solution
I wasn't sure where else to enquire as writing Visualforce pages for all of the existing functionality...seems...daunting (Contact object pages, case object pages and it's associated record types - up to 60...:()
I really appreciate any advice. So far Salesforce has exceeded our expectations.