I have used a Case Assignment rule which works fine normally on Case creation based upon record types, but when I try to create a case through Community portal using a Community user profile, the case assignment rule is not triggered.
On Case Detail Edit page in the Community portal, I cannot find "Assign using Active assignment rule" checkbox. I tried to follow this article: http://help.salesforce.com/HTViewSolution?id=000005470
to enable Select by default check box in Page layout but still I dont find the Case assignment rule triggering.
Also the same is not visible in the debug logs.
Am I missing something here?
Any help on this would be highly appreciated.