I sent survey email to my customer through Salesforce mass email function but I get only few responses back. When I called to some Customer they said the did not receive any survey email then they checked and email was in their Junk folder. Is there any way we can send email direct in Inbox and email should not go in junk folder.

Please suggest.


If you end up in junk folder, be sure these basics are good:

  • No capital letters in your subjectline
  • Content that matches your subjectline
  • Your sender score is good
  • Your IP is warmed up
  • Your recievers are among good openers and have given permission to recieving your mail.

I know these are basics, but sometimes these are so simple, that they're actually forgotten

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