I have to migrate some tickets from other system to Salesforce.
Some cases are waiting for requester response and milestones for them should be stopped.
Using Data Loader I can insert case with properly set IsStopped field. But looks like I cannot insert value for StopStartDate field.
I also noticed, then StopStartDate field by default will be set to time, when case was inserted using Data Loader.

Is there any other way to set proper date for StopStartDate field? And to edit it for already inserted cases?

  • 'Case.StopStartDate' doesn't have the Create or Update property. The description is "The date and time an entitlement process was stopped on the case.". Can you find the related Entitlement? – Daniel Ballinger Mar 10 '16 at 23:20
  • Yes, I can find related Entitlement. – petee Mar 11 '16 at 8:11
  • And can you "stop" that Entitlement? I assume this is the EndDate field. – Daniel Ballinger Mar 12 '16 at 8:34
  • But if I stop Entitlement, then it will affect all cases with this Entitlement assigned. And I want to have it assigned only for one/few particular cases. – petee Mar 15 '16 at 21:31
  • Also setting EndDate to past does not allow me to edit StopStartDate on case level. It only makes not completed m'stones are not visible anymore. When Entitlement is active again, m'stones are back, but target times are same. Additionally I contacted Salesforce. They said that it's not possible to modify existing StopStartDate value or to insert proper value via Data Loader. But I'm not sure if they understood me correctly :-) – petee Mar 15 '16 at 21:42

Based on the response from Salesforce Support and your findings with trying to update the related Entitlement records I'm going to conclude that this isn't currently possible.

Consider creating an Idea and linking to it from here.

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