Issue with Event Log file. Users activities related to Dashboard view are not recorded in Salesforce

Question

We have Enabled Event log for our organization and it was working absolutely fine but since last month Sales profile Dashboard view activities do not record in event log. I queried event log used below link

"https://salesforce-elf.herokuapp.com/"

and check so no activity related to Sales profile getting recorded. I raised a case in Salesforce but they closed my case to said it's a developer issue and you have only basic support. I don't think so it's a developer issue. can any one help me out to figure out this issue?

Answer 1

I got following conclusion on Event log dashboard.

As per my finding if dashboard set as a “Run as specified user” so whoever are refreshing the dashboard log getting generated for that users who set as a specific user.

Let says, if I created a dashboard and my name set as “Run as specific user” and If you refreshed the dashboard. log getting generated with my ID and name instead of your ID and name.

I already had a word with tier 3 Salesforce support and they said it's working as per design and i need dynamic dashboards.