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I am trying to make some skilled based routing in Omni Channel for Call Centre Agents, is this possible in Omni Channel. If Yes how can i achieve to make Skill Based Routing from Queues to Agents.

Thanks

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The common way to work with skilled routing at the moment, is to create different Queues per Skill. You can assign users or groups to that Queues, and use them with Omni-Channel.

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