How do I skip the security question in Salesforce?

Question

I had a user whose email address has been changed to another user. Now the new user gets an email to change the password along with the security question of the previous user.

How can I prevent the new user to see the security question of the previous user?

Answer 1

If you are a system administrator you can set user password using System.setPassword method

System.setPassword(userId, password as plain text)

1. Login as system administrator.
2. Click on Developer console as shown below

3. Select developer console and execute above code.

When the user logs in with this password, they are not prompted to create a new password and after that he can reset security question.

Answer 2

To prevent the security question from appearing, you have to reset the password.

It looks like you let a (new) user take the account of another user. That's not a good practice. It's better to disable a user, and create a new account for the new user.