This is my first time working with Salesforce, and am having trouble finding my way. Hope someone here can point me in the right direction.
I added a new status "Send to Remote" to the "Cases" app in Salesforce. I am not able to figure out how to achieve the following:
Upon changing the status in a case to "Send to Remote", I want to send the following information to a remote server: a) Case owner name, b) Owner email, c) Subject, d) Description, and e) Case no. How do I know when this Status change is triggered, and how do I fetch the above listed data?
On creation of each new comment on a case in Salesforce, the comment has to be sent to a remote server along with "Case number". How do I know when this action is triggered?