Found that the custom email publisher action i.e. on a VF page with apex email publisher is adding a new item to the body email by itself .The email template is a custom one with Encoding:UTF-8,Tempalte Type:Custom.

Has anybody come across this issue yet ?

Is there a solution for this ? I am searching for one , will post it if I am able to deduce.

enter image description here


This is a known issue with Salesforce:


EmailMessages show HTML mark-up in the feed view

Summary Case Console Feed View email tracking is showing HTML mark-up with emails sent from/received to the case related lists, as of Spring '16.

Repro 1) Enable Email-To-Case 2) Enable HTML emails 3) Send an HTML email from the related list of a case 4) View the case feed in the console and see the email history looks something like this: "p{margin-top:0px; margin-bottom:0px;}Test"

Workaround You would be able to send the email from the case feed actions and this will still display normally.

Edited on 9th March 2016: Got message from Salesforce that the issue is fixed.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.