I'm excited by Work Orders, but only if they add improved reporting or trackability. I would love to see something like Taskray's or Jira's boards on WorkOrders, and to be able to report on our speed of quality service delivery. Are these pieces in existence/development, either by SFDC or by a third party vendor?
We do not use
Contracts, but I see these as a way to move off
Tasks for client-facing work. If they offered better reporting - say, report on average length of time in
Assigned status for a particular type of WorkOrder or Case, it sounds useful.
I am not sure if they add this functionality or if those are perhaps planned but not implemented. Should I expect WorkOrder to replace
Task in this way and with these improvements?