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I'm excited by Work Orders, but only if they add improved reporting or trackability. I would love to see something like Taskray's or Jira's boards on WorkOrders, and to be able to report on our speed of quality service delivery. Are these pieces in existence/development, either by SFDC or by a third party vendor?

We do not use Assets, Entitlements or Contracts, but I see these as a way to move off Tasks for client-facing work. If they offered better reporting - say, report on average length of time in Assigned status for a particular type of WorkOrder or Case, it sounds useful.

I am not sure if they add this functionality or if those are perhaps planned but not implemented. Should I expect WorkOrder to replace Task in this way and with these improvements?

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  • I love it. Excited by a feature that you currently do not see a benefit in. As it stands this question is too broad. Try to narrow it down to a more specific question. – Eric Feb 19 '16 at 22:53
  • @Eric I explained more specifically what I was excited by. Any better? – Charles Koppelman Feb 22 '16 at 2:53

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