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I'm excited by Work Orders, but only if they add improved reporting or trackability. I would love to see something like Taskray's or Jira's boards on WorkOrders, and to be able to report on our speed of quality service delivery. Are these pieces in existence/development, either by SFDC or by a third party vendor?

We do not use Assets, Entitlements or Contracts, but I see these as a way to move off Tasks for client-facing work. If they offered better reporting - say, report on average length of time in Assigned status for a particular type of WorkOrder or Case, it sounds useful.

I am not sure if they add this functionality or if those are perhaps planned but not implemented. Should I expect WorkOrder to replace Task in this way and with these improvements?

closed as too broad by Eric, Mohith Shrivastava, Jenny B, Ratan Paul, Himanshu Feb 20 '16 at 7:16

Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer. Avoid asking multiple distinct questions at once. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

  • I love it. Excited by a feature that you currently do not see a benefit in. As it stands this question is too broad. Try to narrow it down to a more specific question. – Eric Feb 19 '16 at 22:53
  • @Eric I explained more specifically what I was excited by. Any better? – Charles Koppelman Feb 22 '16 at 2:53

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