I'm setting up a private Salesforce Community based on the Napili template and I want to show community members those cases created by them.
So far I can only give all or nothing access to cases based on profile. If I changed the Organization-Wide Sharing Defaults to Private then I'm concerned the reps won't have access to cases unless they are assigned to them or they are a member of the queue it is assigned. However, I don't believe changing the sharing settings to private will solve this problem either.
It seems I need to somehow limit access to cases in the community based on the Created By field.
Is there any way to do this?