I have one Process builder which calls Flow which call another flow.

I came across following two situations on Case -

ERROR Message 1:

Workflow Action failed to Trigger Flow

The record couldn't be saved because if failed to trigger a flow. A flow trigger failed to execute the flow with version ID #######Flow id#####. Contact your administrator for help.

ERROR Message 2:

A flow trigger failed to execute the flow with version ID #### Flow id ###.

** I get that its happening because of some Flow ->Version.

But What could be the possible wrong situations here ? Please explain. What could go wrong ?

(like- 1- Flow is not getting invoked.

2- Flow Version is not invoked all.

3- Flow Version has some issues in its -Conditions/xyz/etc. )

and What I should be looking at ? What I should be my steps to check this?

Question 2 : Related to this

So, After investigation I found out that my Case record was not having "Account" lookup value populated in it.


in process builder I am assigning var parentid = Case.AccountID --- into one variable,

which variable 'parentid' is then used in Flow.

So, How can I stop facing this error in a situation where my Case doesn't have Account populated on it?

Something like this ---

  if(Case.AccountID != null){
           ///*****then avoid using this and go for next step in Process Builder's 

    OR -in Flow 
    if(ParentID != null){
           ///***** then avoid this using this and go for next step in Flow.

1) Should I check this Process Builder or in Flow ?

2) If yes, then how to do it in Process builder OR in Flow ?

  • 1
    What exactly is your Flow doing? I would specifically look to see if there are any 'time-based' workflows that might be somehow related to the execution of your Flow. Commented Feb 1, 2016 at 18:02
  • 1
    I've had this message on a couple of occasions and I have been unable to fix the flow itself. I think that the way to fix it is to raise a ticket with Salesforce support
    – mkorman
    Commented Feb 1, 2016 at 18:11
  • @DavidLitton - There are no any 'time-based' workflows. My flows are just getting count of records (collection) which are child of Account on my Case. and at one point it pause/resume another flow, which shows/updates collections. Commented Feb 2, 2016 at 14:11
  • @mkorman - Thank you for your inputs. I also thinking the same way, because my flows doesn't have any flaws in it. STILL - Can you point at some proof/document/answer/blog/anything - which I can use to explain this, and then proceed with Support Ticket ? Commented Feb 2, 2016 at 14:13

1 Answer 1


Not sure this will help but maybe can try.For my case, I notice the sequence of condition will impact the process builder.For example :

The condition below can cause an exception if the Contact inserted without Account because at the condition 2, it tries to search for Account.Myfield__c while AccountId not even exist.

1.Contact.Myfield__c is null 2.Contact.Account.Myfield__c is not null 3.Contact.AccountId is not null

This is the correct sequence because it checks AccountId first because it checks Account.My_field__c .So this will not cause the exception.

1.Contact.Myfield__c is null 2.Contact.AccountId is not null 3.Contact.Account.Myfield__c is not null

For more info please refer to this :`



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