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I have a custom object "Case Status History" which is a kind of audit log of the Case Status Change. Whenever a Status of a Case is updated , a record is created in this object. Status Values has picklist values as(CSO Working, DA Working, OF Working, New) . When the status changes then the name of the person working on Case is captured as "Record Owner" in the "Case Status History" record. Now I have to create report and Dashboard to display "Number of Cases being worked by each CSO and DA".

For this I have created a new report type "Cases with Case Status History". Now I want to display "User Name" on the X-axis and "Number of Cases Worked" on Y axis. Usernames should be the ones which had worked as CSO or DA only. So in my report i have put a filter for that.

I am getting the record count of "Case Status History" on Y-axis instead of "Record count of Cases" . How can I change that on Y-axis ?

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I'm not 100% sure, because i can't get all the details of your questions...but if you want to count distinct objects you need to use the power of one - check example 3 there. You can then count only distinct objects in a report instead of all objects.

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  • After creating the new formula field I am unable to see it in my reports.
    – Ruchi
    Jan 28, 2016 at 9:53
  • Have you added it in the report builder via drag and drop? I've found a very detailed example here - check it out and if it helps, let us know.
    – Kai-Michael Dietrich
    Feb 1, 2016 at 11:06

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