I have followed all the steps mentioned at http://help.salesforce.com/HTViewSolution?id=000205653

Domain configured: abc-def.ghi.jk.lm ("abc-def" is a sub domain to "ghi.jk.lm domain")

CName in my DNS Management: abc-def.ghi.jk.lm.00d..........live.siteforce.com

When I am pointing a domain to my hosting IP, then the domain is working fine, but when I point it to Salesforce through a CNAME it is going to server not found.

I have contacted hosting provider and they said all is working fine at their end, which seems to be a fair statement as it is not working only when I am having a CNAME.

Please assist

  • Is your certificate for http or https? That could be the source of your issue. I believe if you search the forum you'll discover that this question has been asked and answered before.
    – crmprogdev
    Jan 26, 2016 at 16:06
  • no issue with the certificate , Although in mxtoolbox.com it shows cname not found. Jan 26, 2016 at 16:19

1 Answer 1


It was issue with the sandbox , As Cname can't be used in sandbox

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