I'm new to salesforce so forgive my newbieness.
We use Salesforce to track customer support cases. I would like to add a stackexchange like "tags" feature which will allow us to better search and categorize and report on cases. Here are some specifics
- Ability to define a master list of tags
- Ability to tag every support case - ideally with autocomplete like it is here (maximum 5 tags per case)
- Ability to search and export the cases with the tags for reporting in some third party application, say excel
Is this doable? Can someone point me in the right direction?