I was testing case comments, and noticed that every time a case comment is created, the customer gets an email notification about the comment. When the customer replies to that email (comment notification), it can either be set to go to [email protected] or to the case owner (myself - admin).
I was wondering, would it be possible to change the FROM (REPLY-TO) email address for case comments that the customer receives? such that when the customer replies, it should go to any email address that I set and/or to Salesforce?
I did my research, played around with all possible configurations in Support Settings and Email-to-Case but couldn't find a solution. Kindly help.