I was testing case comments, and noticed that every time a case comment is created, the customer gets an email notification about the comment. When the customer replies to that email (comment notification), it can either be set to go to firstname.lastname@example.org or to the case owner (myself - admin).
I was wondering, would it be possible to change the FROM (REPLY-TO) email address for case comments that the customer receives? such that when the customer replies, it should go to any email address that I set and/or to Salesforce?
I did my research, played around with all possible configurations in Support Settings and Email-to-Case but couldn't find a solution. Kindly help.