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Knowledge body custom field does not show up when a knowledge article is clicked on a mobile device.

This body does show up when clicking on a non mobile device. The security does appear to be set up correctly.

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  • I have recently worked on a project to expose knowledge to Public facing site and it is working fine with Mobile and Desktop. Is it public facing or authenticated community? Dec 10, 2015 at 0:03
  • are you using PKB package? Have you dones customisations there? Dec 10, 2015 at 0:32
  • Yes PKB packages is been used Dec 10, 2015 at 17:51

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If you are using PKB package and you do not see any security settings which are different for mobile vs. desktop, I would strongly recommend raising a support case with Salesforce. I use KB & PKB all the time for universal access for mobile & non-mobile users and this has never been an issue.

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