I am trying to build a link in an external, which when clicked, would open up a contact detail view in the Console Layout. This URL need to be dynamically generated based on phone number - nothing else. When clicked, it would open up Salesforce Console with matching contact record opened as a tab.

How do I approach this one?


You can direct a user to a console link that will open a specific record as a primary tab with a URL like this


You would need to already know the contact ID though. If you are building an external link with only a phone number, you could point that link to a page with an apex controller that looks up the contact and then redirects the user. That path might look something like this:

User clicks a link to http://yoursalesforceurl/console#%2Fapex%2FgotoContact?phone=1234567890

The page named gotoContact is something like this

<apex:page controller="myController" action="{!redirect}"></apex:page>

The apex class myController has a method that looks like this

public PageReference redirect() { 
    String phone = ApexPages.currentPage().getParameters().get('phone');
    String contactId = [SELECT Id FROM Contact WHERE Phone:=phone][0];
    PageReference pr = new PageReference('yoursalesforceurl/console#%2F'+contactId);
    return pr; 

See also:



VF controller redirect to another page

  • Hi, Also what would I append to navigate to console in edit mode of the case record ? – Kiba Aug 9 '18 at 12:38
  • @Kiba You can use /e to get to an edit page, so something like yoursalesforceurl/console#%2F003xx0000012345%2Fe to get to the edit page of that record – Paul H. Aug 10 '18 at 22:23

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