My Org has 2 brands "A" and "B". On each contact record there is field called Brand. If this is populated with "A", record type is changed to "RT-A" and if Brand has value "B", record type is changed to "RT-B"
There are 2 profiles "case rep-A" and "case rep-B" who are assigned 'RT-A' and 'RT-B' recordtypes respectively from Sharing settings.
- OWD for contact to Private.
- Defined 2 criteria based sharing rules : 1) If brand on any record is A, share the record with Role and Subordinates of A 2) If brand on any record is B, share the record with Role and Subordinates of B
Now, created a contact with Brand = A as system admin and logged in as profile A but unable to view this contact.
Is there anything I am misssing.