In our org. Omni-channel is set for routing of cases. For Case object trigger is also written. So omni-routing feature assigned a case from the queue to agents, but for that update on ownership of case record, update trigger is not fired.
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I am facing exactly the same issue for OMNI Channel configuration on a custom object... Did you find a solution or work around for it..– user5352Commented Jun 29, 2016 at 13:53
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Hi @user5352, I found that, trigger & workflow rules do not fire for this scenario. These functionalities are restricted by Salesforce. Because when the omni-channel feature was built salesforce people wanted to make sure that their customers didn't run into any recursive loops from workflow rules or apex triggers firing. Please check the link--(help.salesforce.com/apex/…)– Shreekant SahuCommented Jul 9, 2016 at 14:31
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Found that trigger & workflow rules do not fire for any updation by Omni-Channel. These functionalities are restricted by Salesforce. Because when the omni-channel feature was built salesforce people wanted to make sure that their customers didn't run into any recursive loops from workflow rules or apex triggers firing. Please check the link--(https://help.salesforce.com/apex/HTViewSolution?id=000228601&language=en_US)