i recently migrated an app from sandbox to prod. this is a service cloud console app. It has a visualforce tab which is working fine in sandbox. Tab got migrated in prod. I can see preview of visualforce page in prod.

When i edit the app from setup menu, tab is getting displayed in available tabs and selected tabs list. When i launch the application and choose customize my tabs from navigation menu, tab is not visible in available and selected tabs.

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    This looks something with your user record to me or profile. Do you have service cloud user check box checked for your user? – Mohith Shrivastava Dec 3 '15 at 11:44
  • yes, i have checked service cloud user for the user. Does the profile need to have access to page / controller. Although i could not see even after giving user Sys Admin profile. – Walker Dec 3 '15 at 12:31
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    Profile > Custom Tab Settings. It was set as Hidden by default for custom Visualforce based tabs. Setting this to Default On solved the problem. Thanks. This was related to profile setting. – Walker Dec 3 '15 at 12:38

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