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I'd like to create a formula that when a Lead's Ownership is either a specific person(s) or a Queue, and it changes, the workflow rule fires.

I have tried the below formula with no success. It says I cannot use the PRIORVALUE function with the Owner:Queue.Id field. Thank you in advance for any assistance.

AND(OR(PRIORVALUE(OwnerId) = "005j000000CL8wz", PRIORVALUE(Owner:Queue.Id) = "00Gj0000001YmxF"),ISCHANGED(OwnerId))
  • I need to only have this workflow rule fire if either the prior owner was "005j000000CL8wz" or the Queue: "00Gj0000001YmxF". – Tamim J Nov 25 '15 at 15:04
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Check when the rule is evaluated. You cannot use PRIORVALUE when you are have your evaluation set to "created, and any time it’s edited to subsequently meet criteria"

Check this out for more info.

https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_functions_i_z.htm&language=en_US#PRIORVALUE

  • Thank you, but I have a new issue, listed above. – Tamim J Nov 25 '15 at 15:01
  • What if you change Owner:Queue.Id to just OwnerId? – smckitrick Nov 25 '15 at 17:16
  • Not if it's a queue! – Tamim J Nov 30 '15 at 15:47

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