I have this situation:
- In Sharing Settings, Default Internal Access of Case object is set to "Private".
- Roles are configured and is working fine. Users in upper roles are able to see records owned by users having lower role.
- Sharing to Manager Groups is enabled.
- I've created a Case Sharing Rule, where Owner of the specific role shares record to User in his Manager Groups.
In Step 4, I expect managers to be able to see records owned by their team, not only by role hierarchy but it does not work. What would be the steps to achieve this?