I am building a Flow that uses a Route Work element. I want to use "Run Skills-Based Routing Rules" and for that you must specify a Routing Configuration.
Two options are available for that: Select Routing Configuration and Use Variable. My system has exactly one Routing Configuration, but I cannot enter its name, nor its ID. Clicking in the field displays a busy cursor, but nothing can be found.
What am I doing wrong? A Routing Configuration does not have many attributes, by itself it's a simple thing. But apparently I need to do something before it can be used in a Route Work flow item.
Update: a workaround is to create a variable that contains the Id of the Routing Configuration, then use that variable. That works. But it is far from ideal.