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In Flow Builder, I would like to send an email to a related Contact's email addy of the Account associated with the Opportunity.

I created a record-triggered flow that initiates when an Opportunity stage changes to Closed Won.

  1. I added an action and filtered by Type-email and selected my email alert for the opp object
  2. In the alert, the Recipient Type is Related Contact: Contact
  3. The input values for the Record Id is {!$Record.Id} for the opp Id

The email is not being sent. This is what I get back when I debug the flow:
Inputs SObjectRowId = {!$Record.Id} (0068M0000045AahQAE) Outputs None.

How do I send the email to the related Contact?

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  • Are you able to get solution for this. I am having trouble when I choose Related contact email in the email alert.
    – Gathi
    Commented Mar 24 at 5:27

1 Answer 1

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Looks like you're doing it correctly. Have you confirmed that your related Contact has the Email field filled out correctly? If you are in a Sandbox environment, have you checked Setup -> Email -> Deliverability = All email? Have you tried Setup -> Email -> Test Deliverability?

Flow Entry Criteria Email Alert

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  • Yes, the settings are correct. The action email works in a different flow for a Case object. In the Case flow, there's a Get Record, Assignment, and Create Record elements before the Action email. In my Opp flow, there are no elements in front of it. Does this matter?
    – Adrianne Geyer
    Commented Aug 27, 2022 at 0:39
  • When I change the recipient to anything other than Related Contact, the email is sent. When I switch it back to Related Contact, I get this error: Probably Limit Exceeded or 0 recipients Error ID: 530586390-101979 (892677452)
    – Adrianne Geyer
    Commented Aug 27, 2022 at 1:15
  • Sounds like the issue is with the email alert then. More precisely, either the contact or the email. Is the opportunity attached to the contact or the account?
    – Brandi Ward
    Commented Aug 27, 2022 at 1:58
  • Yes, the Account has Related Contacts and Opportunities related lists on the Account record page. I want the email to go to the Contacts on the Account. I'm looking into creating an email field on the Opportunity to see if I can do a field update and drill down to reference the Contact email field.
    – Adrianne Geyer
    Commented Aug 27, 2022 at 2:29

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