0

I can see the Email button in desktop, however in the mobile App, i can't see the Email button in the Action bar. Please refer to screen shots. Am i missing something, or the ability to send Email from an Account record is not available on Mobile App?

enter image description here

enter image description here

enter image description here

Improve this question

1 Answer 1

Reset to default
0

According to doc, Some things to keep in mind:

  • When sending emails from the native device, you can't use Salesforce Email Templates found in the full site.
  • Emails sent are not sent out of Salesforce, and so they are not tracked or logged in the same way as other emails from the full site.
  • Sending an email is not automatically added to the record in Salesforce for Android and iOS.
  • The email button cannot be disabled, but will not display if the record does not contain an email address.
  • The Send Email action (standard productivity action) is supported on Contacts, Leads, Users, and Person Accounts. to learn more, please review Salesforce Mobile App Action Bar.
  • Custom Object Specific Send Email Actions are not supported and will not appear in the Salesforce App.
  • Additional information on differences between the Salesforce App and desktop experience

Also see, Add the 'Send Email' action to Cases in the Salesforce for Android and iOS

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .