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So I just migrated two campaigns from Classic Content to Content Builder and a lot is happening:

  • The e-mail takes a lot to start being actually sent (Hours in the "In Progress" Status) for a short audience (~5,000 subscribers)

  • The e-mail get's stuck in the "In Progress" status -> eg: Sends to 400 out of 5000 subscribers, and keeps in In Progress status forever, without increasing the # of Sends, having to manually cancel the job

EDITED: By an exhaustive try-and-error process, I just found out that the performance is being compromised by a LookupOrderedRows on a dataextension with 11Million records. This Lookup performance issue does not occur on Classic Content e-mails. It's happnening on Content Builder e-mails only. Any idea why is this happening?

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  • By an exhaustive try-and-error process, I just found out that the performance is being compromised by a LookupOrderedRows on a dataextension with 11Million records. This Lookup performance issue does not occur on Classic Content e-mails. It's happnening on Content Builder e-mails only. Any idea why is this happening?
    – João Sarmento
    Oct 11, 2018 at 12:59

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Found out the solution by changing a Lookup search term from a column I had with the Subscriber Id to use the emailaddr instead, as it was related to indexes on database.

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