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I am building a bot in my Sandbox and try to call an apex @Invocable method. I am able to set parameters for in and output. However, when invoking the action I am always getting transferred to an agent.

I have already added the apex class to the sfdc.chatbot.service.permset and assigned this to my profile.

Any other thoughts?

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4 Answers 4

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Go to the Bot Builder and select "Performance" in the top left then choose conversations and select a conversation where the class failed, it will usually show you the exception error that caused the class to fail.

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Please check and verify DATA Type of In vocable variables on your controller and Action. I am also face this issue. On action of Dialog i create an custom entity type (Regex pattern) use as string and on controller i create in vocable string type.You use both variables as same data type it works for me.

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In my case, bot user need access to the incocable method. When I give permissions, all works

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Thanks for the replies. Turned out that the variable I was passing was not set but required in apex...

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