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Our users are experiencing issues when adding content to email. Content appears as expected, but after navigating away from email (i.e., back to content builder main page or to preview & test) content blocks are disappearing entirely from the email. Issue seemed to begin after major update 2 weeks ago.

Sounds familiar? Is anyone having similar issues?

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  • Assuming you're not using the browser back navigation buttons and clicking 'save' or 'save and exit' before leaving. I would raise a ticket with support to see if it's a known issue on your SFMC stack.
    – Tom Callahan
    May 8, 2018 at 20:50

1 Answer 1

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Sounds like the email is not saving in Content Builder. Click “Save” before moving on to Preview.

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