Add a default bcc email in send email page?

Question

In the send email page by clicking the send an email button in the activity section of a custom object, the user can manually put the bcc address. But our requirement is to add a default one for our company's support team.

Is that supported by Salesforce and how can we achieve it?

Answer 1

There are no global or organization wide settings available to add default BCC for all emails.

Individual users need to setup through

Setup ->Email->My Email Settings

You need to educate users to do this.

Answer 2

If you want to force all users to always BCC a specific address, you can use the Compliance BCC Email feature. To do so:

• From Setup, enter Compliance BCC Email in the Quick Find box, then select Compliance BCC Email.
• Select the Enable checkbox.
• Enter your compliance email address.
• Click Save.

Please note that:

The BCC email is automatically sent to the address you specify for any emails your users send, excluding system emails such as password reset or import completion notifications.

In other words, system messages won't be BCC'd, but all emails manually sent will be forced to BCC the compliance address you specify, with no option to bypass this.