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When users are viewing the cases that are assigned to a certain queue, they use that queues list view, and see these buttons:

List View Buttons

It is my intention that they should be able to use the close button on that list view shown above in order to mass close cases. However, I need to have a particular close case layout appear when I press that button, and do not not where I configure this from.

How do I assign the close case page layout that I want to appear when pressing the mass close button in the case list view?

Many thanks

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You can edit / create new case buttons in Setup -> Customize -> Cases -> Buttons and Links

I see that you've made 'close case layout' italic, im not sure if that means you've got an s-control or vf page your using.

If its an s-control you can just edit the existing Close button and set it to use your s-control.

If you've got a VF page you will need to create a new custom button. You can then use the settings:

  • Display Type: List Button
  • Content Source: Visualforce Page
  • Content:
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  • Thanks for your answer. I'm not using an s-control or a visualforce page. Cases have a special Close Case Layout as well as the normal Case Page Layout. I was hoping that I would be able to assign the correct Close Case Layout when the Close button is pressed from the list view.
    – Joe
    Commented Sep 25, 2012 at 11:01
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    @Joe The standard Close case layout is for closing single cases and wont be able to deal with multiple cases which is why its not appearing for you to use. I think you will have to write your own VF page that mimics this screens layout but is coded to deal with multiple cases
    – Jon Hazan
    Commented Sep 25, 2012 at 11:05

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